Privacy Policy

Bigweld Industries, LLC ("Bigweld," "we," "us," or "our") operates the website located at bigweld.industries (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit the Site or otherwise interact with us.

This Policy applies to the Site only. Our Piper software-as-a-service platform is governed by a separate privacy notice and the contractual terms between Bigweld and our clients.

By using the Site, you acknowledge that you have read and understood this Policy. Where required by applicable law, we will obtain your consent before collecting or using your personal information.

1. Information We Collect

We collect personal information in the following categories:

Information you provide to us. When you contact us, request a demo, sign up for a newsletter, apply for a job, or otherwise communicate with us, you may provide information such as your name, email address, mailing address, phone number, employer, job title, and the contents of your message.

Information collected automatically. When you access the Site, we and our service providers automatically collect certain information, including your IP address, device identifiers, browser type and version, operating system, referring and exit pages, pages viewed, links clicked, time spent on pages, date and time of access, and other usage and diagnostic data ("Log Data").

Information from cookies and similar technologies. See Section 5 below.

Information from third parties. We do not currently receive information about you from analytics providers, advertising partners, social media platforms, or data brokers. If we begin to do so, we will update this Policy before any such information is collected.

We do not knowingly collect Social Security numbers, financial account numbers, government ID numbers, precise geolocation data, biometric information, or information about racial or ethnic origin, religious beliefs, health, sex life, or sexual orientation through the Site. If you submit such information voluntarily, we will treat it in accordance with applicable law.

2. How We Use Information

We use personal information for the following business purposes:

• To operate, maintain, secure, and improve the Site
• To respond to inquiries, provide customer support, and fulfill your requests
• To detect, prevent, and address fraud, security incidents, and other unlawful or harmful activity
• To comply with legal obligations, enforce our terms, and protect our rights and the rights of others
• For recruiting and evaluating job applicants
• For other purposes disclosed at the time of collection or with your consent

3. Legal Bases for Processing (EEA, UK, and Switzerland)

If you are located in the European Economic Area, United Kingdom, or Switzerland, we process your personal data on the following legal bases:

• Consent — for marketing communications, non-essential cookies, and other processing where consent is required
• Contract — to take steps at your request prior to entering a contract or to perform a contract with you
• Legitimate interests — to operate and improve the Site, secure our systems, communicate with prospects, and conduct general business operations, where our interests are not overridden by your rights
• Legal obligation — to comply with applicable law, regulation, court order, or government request

You have the right to withdraw consent at any time where processing is based on consent.

4. How We Share Information

We do not sell personal information for monetary consideration. We share personal information in the following circumstances:

Service providers. We share information with vendors that perform services on our behalf, including cloud infrastructure and content delivery, email delivery, email inbox hosting, and infrastructure security. These providers are contractually obligated to use personal information only as needed to provide their services and are bound by data processing agreements that include appropriate data protection commitments.

Affiliates. We may share information with our corporate affiliates for the purposes described in this Policy.

Business transfers. If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, personal information may be transferred as part of that transaction.

Legal and safety. We may disclose personal information if we believe in good faith that disclosure is necessary to comply with applicable law, respond to lawful requests from public authorities, enforce our agreements, or protect the rights, property, or safety of Bigweld, our users, or others.

With your consent. We may share personal information for any other purpose with your consent or at your direction.

We do not sell or share your personal information for cross-context behavioral advertising as those terms are defined under the California Consumer Privacy Act / California Privacy Rights Act and analogous U.S. state laws. We do not engage analytics or advertising partners who do so on our behalf.

5. Cookies and Tracking Technologies

The Site uses only strictly-necessary technologies required for it to function — for example, session identifiers set by our content delivery network when you submit the qualification-request form, and infrastructure-level cookies used for security and abuse prevention. We do not currently use functional, analytics, or marketing/advertising cookies.

If we add any non-essential cookies or similar tracking technologies in the future, we will update this Policy and, where required by law, publish a cookie consent banner and provide a cookie settings link for you to manage your preferences.

We do not currently respond to "Do Not Track" browser signals.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:

• The duration of our relationship with you
• Our legal, accounting, tax, and reporting obligations
• The need to resolve disputes, enforce agreements, or pursue legitimate business interests
• The sensitivity of the information and the risks associated with retention

When personal information is no longer needed, we will delete, anonymize, or securely archive it.

We determine retention periods based on the purpose for which the information was collected, the nature of our relationship with you, applicable legal and regulatory requirements, and legitimate business needs such as security, fraud prevention, and records of legal claims.

7. Your Privacy Rights

7.1 California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights, subject to certain exceptions:

• Right to know — request the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collecting it, and the categories of third parties with whom we share it
• Right to delete — request deletion of personal information we have collected from you
• Right to correct — request correction of inaccurate personal information
• Right to opt out of sale or sharing — opt out of the "sale" of personal information or "sharing" for cross-context behavioral advertising
• Right to limit use of sensitive personal information — to the extent we collect or use it for purposes beyond those permitted by law
• Right to non-discrimination — we will not discriminate against you for exercising your rights

To exercise these rights, contact us using the information in Section 12. We will verify your request before responding. You may also designate an authorized agent to submit requests on your behalf, subject to verification.

Categories of personal information collected in the past 12 months: identifiers (name, email, IP address, device ID), commercial information (inquiries, communications), internet activity (Log Data, Cookie data), professional information (employer, title), and inferences drawn from the foregoing.

Categories of sources: directly from you, automatically from your device, from service providers, and from third-party platforms.

Categories of third parties with whom we share: service providers, affiliates, advertising and analytics partners, and legal or governmental authorities as required.

7.2 Residents of Other U.S. States

If you reside in Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Iowa, Tennessee, Indiana, Florida, Delaware, New Jersey, New Hampshire, Kentucky, Maryland, Minnesota, Rhode Island, or another state with a comprehensive privacy law, you may have rights similar to those above, including the right to access, correct, delete, and obtain a portable copy of your personal information, and to opt out of targeted advertising, sale, and certain profiling. To exercise these rights, contact us as described in Section 12. If we deny your request, you may have a right to appeal by replying to our denial.

7.3 EEA, UK, and Swiss Residents (GDPR/UK GDPR)

If you are located in the EEA, UK, or Switzerland, you have the following rights, subject to applicable conditions and exceptions:

• Access to your personal data
• Rectification of inaccurate or incomplete data
• Erasure ("right to be forgotten")
• Restriction of processing
• Data portability
• Objection to processing (including for direct marketing)
• Withdrawal of consent at any time, where processing is based on consent
• The right to lodge a complaint with your local data protection supervisory authority

The data controller is Bigweld Industries, LLC, at the address in Section 12.

7.4 How to Exercise Your Rights

To submit a request, email us at bigideas@bigweld.industries or use the contact information in Section 12. We will respond within the timeframes required by applicable law. We may need to verify your identity before fulfilling your request.

8. International Data Transfers

Bigweld is based in the United States, and information we collect is processed in the United States. If you access the Site from outside the United States, your information will be transferred to, stored, and processed in the United States and other countries that may have data protection laws different from those in your jurisdiction. Where required, our service providers rely on appropriate safeguards for such transfers, including the European Commission's Standard Contractual Clauses and the UK International Data Transfer Addendum, as incorporated into the data processing agreements we have entered into with them.

9. Children's Privacy

The Site is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us, and we will take steps to delete it.

10. Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security. In the event of a data breach affecting your personal information, we will notify you and applicable authorities as required by law.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the date of the most recent changes. If we make material changes, we will provide notice through the Site, such as by displaying a prominent banner on the Site's homepage for at least 30 days. Your continued use of the Site after the effective date of any changes constitutes your acceptance of the updated Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

For privacy-specific inquiries, please use the subject line "Privacy Request."